Forgotten Your Platform Passwords?

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Follow these instructions to reset your OneFile password.

1. Go to the OneFile login page.
2. Click the "Forgot password?" button underneath the password field.
3. Enter your registered email address into the email address field.
4. You should recieve an email from OneFile with a link to reset your password. Click on this link.
5. Enter your new password into the webpage. Remember to write down your new password somewhere safe.
6. Return to the OneFile login page and enter your email address.
7. Enter your new password into the password field, and click the "Log In" button.

Follow these instructions to reset your Cognassist password.

1. Go to the Cognassist login page.
2. Enter your email address into the email address field and click the "Next" button.
3. Click the "Forgot password?" button underneath the password field.
4. Check that the email address in the email field is correct, and then click the "continue" button.
5. You should recieve an email from Cognassist with a link to reset your password. If you do not recieve the email after a few minutes, click the "Resend email" button.
6. Click on the link in the email.
7. Enter your new password into the webpage. Remember to write down your new password somewhere safe.
8. Return to the Cognassist login page and enter your email address. Click "Next."
9. Enter your new password into the password field, and click the "Continue" button.

Follow these instructions to reset your Skills Builder password.

1. Go to the Skills Builder login page.
2. Click the "Forgotten Password?" button underneath the Login button.
3. Enter either your registered email address or your Skills Builder username into the field.
4. Tick the "I am not a robot" box and click the "RESET" button.
5. You should recieve an email from Skills Builder with a link to reset your password. Click on this link.
6. Enter your new password into the webpage. Remember to write down your new password somewhere safe.
7. Return to the Skills Builder login page and enter your email address.
8. Enter your new password into the password field, and click the "LOGIN" button.